Refund policy
Return & Refund Policy
Customer satisfaction is important to us. Please review our policy below.
Return Eligibility
Products may be returned if:
- The return request is made within 7 DAYS of delivery.
- The item is unused and in its original condition.
- Original packaging, accessories, manuals, and tags are included.
- Proof of purchase is provided.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personal care products
- Gift cards
- Perishable goods
- Customized or personalized products
- Clearance or final-sale items
Damaged or Defective Products
If your product arrives damaged, defective, or incorrect, please contact us within 7 DAYS of delivery with photos and your order details. We will review the request and arrange a replacement or refund where applicable.
Refund Process
Once your returned item is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–7 Business Days
Exchanges
Eligible products may be exchanged for the same item, subject to stock availability.
Return Shipping Costs
- If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.
- For customer-initiated returns, return shipping charges may apply unless otherwise stated.
Contact Us
For return or refund requests, contact us at:
Email: support@arvica.in